Your privacy matters

PRIVACY POLICY

Learn how Yashariel handles personal data, account information, support communications and security-related information.

About This Privacy Policy

This Privacy Policy explains how Yashariel collects, uses, stores and protects personal data when you use the official Yashariel website, account services, support services and related online features.

Additional regional provisions may apply depending on your country or region. Language choice does not by itself determine which law applies, and mandatory local rights remain unaffected.

Information Collected Automatically

When you access Yashariel services, technical information may be generated automatically. Depending on the service in use, this can include IP address, browser and device information, operating system, timestamps, requested pages, security events, diagnostic information and similar technical records needed to operate and protect the service.

Information You Provide

We process information you actively provide when creating or managing an account, contacting support, joining a newsletter, changing communication preferences, redeeming a code, making a purchase or otherwise interacting with Yashariel services.

Purposes of Processing

providing and maintaining the website and account services
authenticating users and protecting accounts
processing support requests and live-chat conversations
processing purchases, payments, refunds and purchase codes
sending requested communications and managing email preferences
maintaining security, preventing abuse and investigating fraud
meeting legal, accounting and regulatory obligations
improving reliability and understanding service performance where permitted

Legal Bases

The legal basis depends on the purpose and your region. Processing may be necessary to perform a contract, comply with legal obligations, protect legitimate interests such as service security and fraud prevention, or rely on consent where consent is required. Applicable regional provisions may provide additional bases or requirements.

Account Data

Account services may process details such as display name, account username, country or region, preferred language, account status, membership information and contact details. Sensitive profile details should not be exposed publicly and may be masked in account interfaces.

Login and Security History

Security-related records may include sign-in timestamps, device and session information, approximate network information, authentication events, password or two-factor-authentication changes and protective account actions. These records are used to protect accounts, investigate suspicious access and maintain audit history.

Support and Live Chat

Support requests, live-chat messages and attachments are used to resolve the issue you contacted us about, maintain support history and protect the service against abuse. Support is provided by real people. Support tickets and chat decisions are reviewed by humans rather than being finally decided by a support bot.

AI and Support Data

Private support tickets, private live-chat conversations and their attachments are not used for AI training or model improvement. Automated spam and security filters may be used to detect suspicious or abusive activity, but those filters do not replace human review for final support decisions.

Identity Verification

For sensitive account actions or suspected fraud, Yashariel may request additional information needed to verify account ownership or identity. Only information reasonably required for the relevant verification should be requested and processed.

Payments

Payment-related information may be processed to complete purchases, refunds and other transactions. Payment providers, banks, card issuers or other financial institutions may process payment information under their own privacy terms. Yashariel should not store full payment credentials where they are handled directly by an authorised payment provider.

Game Ownership and Purchase Codes

Information about game ownership, editions, platform access, purchase dates and redeemed codes may be linked to your account so that entitlements can be verified and access can be provided.

Fraud and Serious Abuse

Where there is a credible suspicion of payment fraud or serious abuse, relevant account or transaction information may be reviewed and protective restrictions may be applied. In serious confirmed cases, relevant information may be shared with payment providers, banks, card issuers, financial institutions or competent authorities where this is legally permitted or required.

Email Preferences

Where communication preferences are available, your selected categories and the saved state of those preferences may be stored so that optional messages are sent according to your choices. Essential security or account notices may remain enabled where they are necessary to operate or protect your account.

Cookies and Similar Technologies

Yashariel may use cookies or similar browser technologies where needed for website functionality, preferences, analytics or marketing. Optional technologies must not be activated before the required consent has been given. See the Cookie Policy for current categories and controls.

View the Cookie Policy →

Analytics

Analytics may only be used when an actual analytics service has been implemented and the required legal basis or consent exists. The current public website code does not contain an active analytics integration.

Advertising

Private personal data is not sold to advertisers. Private account data, support tickets and personal messages are not provided to advertisers for advertising purposes.

Hosting and Cloudflare

The website is deployed through Cloudflare infrastructure. Hosting and network providers may process technical connection and security data as necessary to deliver, protect and operate the website, subject to their applicable terms and privacy obligations.

External Services

Yashariel pages may link to third-party websites or platforms. Those services operate under their own terms and privacy policies. An external redirect screen may be used before leaving Yashariel.

International Transfers

Service providers or infrastructure may process data in countries other than your own. Where required, appropriate safeguards and regional legal requirements must be considered before personal data is transferred internationally.

Security

Yashariel uses reasonable technical and organisational measures appropriate to the service, including secure transport for supported connections, access controls and security monitoring. No online system can guarantee absolute security.

Audit Logs

Security, account, support or administrative actions may create audit records so important changes can be traced, investigated and reviewed where necessary.

Security Incidents

If a security incident affects personal data, Yashariel will assess the incident and take actions required by applicable law, which may include notifying affected users or competent authorities where legally required.

Retention

Personal data should be kept only for as long as needed for the purpose for which it was processed, to maintain service security, resolve disputes, meet legal or accounting obligations, or establish and defend legal claims. Retention can vary by data category and region.

Backups

Data may remain temporarily in protected backup systems after deletion from active systems. Backup retention is limited by operational and legal requirements and does not mean deleted data remains available for normal use.

Account Deletion

Account deletion may include a self-cancellation period before permanent deletion is completed. Some records may need to be retained where law, fraud prevention, financial obligations or legal claims require it. The service must not promise immediate irreversible deletion where a lawful retention obligation continues.

Data Copy and Access

Depending on your region, you may have the right to request access to personal data and obtain a copy of information associated with your account, subject to legal limitations and identity verification where necessary.

Your Rights

access to personal data
correction of inaccurate data
deletion where applicable
restriction of processing where applicable
data portability where applicable
objection to certain processing
withdrawal of consent for future processing where processing is based on consent
the right to lodge a complaint with a competent data-protection authority

Rights can vary by country or region and may be subject to legal exceptions.

Children and Age Requirements

Yashariel services must follow applicable age and consent requirements. Where local law requires parental or guardian consent, account or service access must respect those regional requirements.

Automated Decision Making

Yashariel does not rely on automated support systems to make final support-ticket or live-chat decisions. Automated spam, abuse and security filters may assist human review. If legally significant automated decision-making is introduced in the future, this policy must be updated before that use begins.

Changes to This Privacy Policy

This Privacy Policy may be updated as the website, account systems, service providers or legal requirements change. Material changes should be communicated in an appropriate way and the Last Updated date should reflect the most recent policy revision.

Contact

Questions about privacy or requests relating to personal data should be submitted through the official Yashariel support route so they can be handled securely.

Contact Support

Controller

Controller: [Legal name / company]
Registered address: [To be added when the legal entity and registered address are confirmed]
Country / Region: [To be confirmed]

These operator details are intentionally left as placeholders until the legal entity is formally established. They must not be replaced with invented company information.

Last Updated

Last updated: 8 August 2026